The iPhone Guy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, sell a device, or interact with us in-store or online.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Billing and shipping address
Payment Information
Payments are processed securely through third-party providers. We do not store full payment card details on our servers.
Device & Transaction Information
Device details (model, condition, specifications)
IMEI or serial number (if applicable)
Purchase, repair, or trade-in history
Device & Usage Data
IP address
Browser type
Pages visited and time spent on our website
In-Store Information
Information collected during in-store visits, including contact details and service history.
2. How We Use Your Information
We use your information to:
Process purchases, trade-ins, and payments
Provide repair and device-related services
Communicate order updates and service status
Respond to inquiries and support requests
Improve our website, services, and customer experience
Prevent fraud and verify transactions
Send occasional updates or promotions (you may opt out at any time)
3. Text Messaging & Communications
By providing your phone number, you consent to receive text messages from The iPhone Guy related to your order, repair updates, or inquiries. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP.
4. Email Communications
You may receive emails related to your order, service, or occasional promotions. You can unsubscribe at any time using the link provided in the email.
5. Device Data & Privacy
While servicing or handling devices, we may have access to data stored on the device. We do not access personal data unless necessary for testing or requested by the customer.
We strongly recommend backing up and removing personal data before any service, trade-in, or sale.
6. How We Share Information
We do not sell your personal information.
We may share information with:
Payment processors (to complete transactions)
Shipping carriers (to deliver orders)
Service providers (such as website hosting, POS systems, or communication tools)
These parties are only given the information necessary to perform their services and are required to protect it.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance
Understand user behavior
Enhance your browsing experience
We may use third-party analytics tools (such as Google Analytics). You can adjust your browser settings to disable cookies.
8. Data Security
We implement commercially reasonable safeguards to protect your information. Access to personal data is limited to authorized personnel only.
However, no method of transmission over the internet is completely secure.
9. Fraud Prevention
We may use customer information to detect and prevent fraudulent transactions, including verifying identity, payment information, and order details.
10. Security & Surveillance
Our retail location may use video surveillance for security and loss prevention purposes.
11. Data Retention
We retain your information only as long as necessary to:
Complete transactions
Provide services
Comply with legal obligations
12. Your Rights
You may:
Request access to your personal information
Request correction or deletion of your data
Opt out of marketing communications at any time
To make a request, contact us using the information below.
13. California Privacy Rights
California residents have the right to request access to, deletion of, or information about personal data we collect. To submit a request, please contact us.
14. Do Not Track Signals
Our website does not currently respond to “Do Not Track” browser signals.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
16. Legal Requirements
We may disclose personal information if required to do so by law or in response to valid legal requests.
17. Data Breach Notification
In the event of a data breach affecting your personal information, we will take appropriate steps to notify affected individuals as required by applicable laws.
18. International Users
If you access our services from outside the United States, you agree that your information may be transferred and processed in the United States.
19. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
20. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
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