At The iPhone Guy, all devices are professionally tested and verified before sale. We stand behind our products with a strong warranty and clear purchase policies.
6-Month Warranty
Warranty Coverage
All devices include a 6-month (180-day) limited warranty covering functional defects under normal use from the date of purchase.
What’s Covered
Hardware malfunctions
Functional issues not caused by physical damage
Failures that occur during normal, intended use
What’s NOT Covered
Cracked screens or physical damage
Water or liquid damage
Drops, impact, or pressure damage
Normal cosmetic wear
Battery performance or battery life expectations
Software issues or user-related problems
Unauthorized repairs or modifications
Warranty Process
If an issue occurs within the warranty period:
Contact us
We inspect and test the device
Determine if the issue qualifies under warranty
If approved, we may:
Repair the device
Replace the device
Offer store credit (at our discretion)
Warranty Conditions
To qualify for warranty:
Device must match original IMEI/serial number
Must not have account locks (iCloud, passcode, etc.)
Must not show signs of physical or liquid damage
Devices that do not meet these conditions may be denied.
Warranty Limitations
Warranty applies only to the original purchaser
Warranty does not reset or extend after replacement
Warranty claims must be made within the 6-month period
Purchase Policy (All Sales Final)
No Returns
All sales are final. We do not accept returns for:
Change of mind
Incorrect purchases
Temporary or short-term use
Devices are not sold for trial or rental purposes.
Before You Buy
Customers are responsible for verifying:
Device model
Storage capacity
Carrier compatibility
Desired condition
Inspection & Acceptance
For in-store purchases or pickup:
Customers are encouraged to inspect the device at the time of purchase.
Completion of the purchase or acceptance of the device confirms satisfaction with its condition.
Device Responsibility
Customers must:
Remove all personal accounts before warranty service
Ensure devices are not locked (iCloud, passcode, etc.)
Devices returned in a locked or altered state may be denied service.
Our Commitment
We aim to provide high-quality, fully tested devices and stand behind them with a strong warranty. While all sales are final, we are committed to resolving legitimate issues fairly and professionally.
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